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IT SUPPORT FOR ENTREPRENEURS BY ENTREPRENEURS

We eat our own dog food.
Yes we do IT Support but our real passion is in helping you use tech to get more clients,
assist your employees, optimize your customer experience and ultimately set you free.

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Service Level Agreement SLA’s

Need someone to look after your IT environment without breaking the bank? Thyme IT SLA’s start as low as R3 500 pm taking the hassle out of IT so that you can go back to doing the things you love.

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BRONZE
R3 500 /month
  • 1-7 Recommended Users
  • 1 Physical onsite visits per month
  • 1 Business critical call out
  • 5 Hours Remote support per month
  • Proactive system monitoring
  • Asset audit and license authentication
  • Listing on Thyme Business directory
SILVER
R6 500 /month
  • 8-15 Recommended users
  • 2 Physical onsite visits per month
  • 1 Business critical call out
  • 10 hours Remote support per month
  • Proactive system monitoring
  • Asset audit and license authentication
  • Listing on Thyme Business directory
GOLD
R12 000 /month
  • 16-30 Recommended users
  • 4 Physical onsite visits per month
  • 2 Business critical call out
  • 25 Hours Remote support per month
  • Proactive system monitoring
  • Asset audit and license authentication
  • Monthly reports on system health
  • Free 10GB Cloud backup for accounting system
  • Free domain & website hosting up to 5 domains
  • Daily health checks on all online services
PLATINUM
R15 000 /month
  • 31-50 Recommended users
  • 8 Physical onsite visits per month
  • Unlimited Business critical call out
  • 50 Hours Remote support per month
  • Proactive system monitoring
  • Asset audit and license authentication
  • Monthly reports on system health
  • Free 10GB Cloud backup foraccounting system
  • Free domain & website hosting up to 5 domains
  • Daily health checks on all online services