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IT Support & SLA Pricing

Bronze – R3500.00

  • One site visit per month
  • 4 hours remote support
  • Perfect for small businesses
  • Suitable for 1-7 users
  • Constant server and workstation monitoring using Enterprise System Management platform.
  • Daily Health Checks on environment
  • Proactive solutions planning and monitoring
  •   2 Monthly onsite visits to resolve user issues and problems detected by System Management
  • 10 Hours remote user support and proactive system updates and monitoring.

Silver – R6500.00

  • Two site visits per month
  • 10 hours remote support
  • Suitable for 7-15 users
  • Constant server and workstation monitoring using Enterprise System Management platform.
  • Daily Health Checks on environment
  • Proactive solutions planning and monitoring
  • 2 Monthly onsite visits to resolve user issues and problems detected by System Management
  • 10 Hours remote user support and proactive system updates and monitoring.

Gold – R12 000.00

  • Four site visit per month
  • 25 hour remote support
  • Daily checks on site health
  • Suitable for 15-30 users
  • Constant server and workstation monitoring using Enterprise System  Management platform.
  • Daily Health Checks on environment
  • Proactive solutions planning and monitoring
  • 2 Monthly onsite visits to resolve user issues and problems detected by System Management
  • 10 Hours remote user support and proactive system updates and monitoring.

Platinum – R15 000.00

  • Eight site visits per month
  • 50 hours remote support
  • Suitable for 31-50 users
  • Constant server and workstation monitoring using Enterprise System Management platform.
  • Daily Health Checks on environment
  • Proactive solutions planning and monitoring
  • 8 Monthly onsite visits to resolve user issues and problems detected by System Management
  • Asset audit and license authentication
  • 50 Hours remote user support and proactive system updates and monitoring.
  • Free 10GB Cloud backup for accounting system
  • Free domain & website hosting up to 5 domains