IT Support & SLA Pricing

Bronze – R3500.00

One site visit per month

4 hours remote support

Perfect for small businesses

Suitable for 1-7 users

Constant server and workstation monitoring using Enterprise System Management platform.

Daily Health Checks on environment

Proactive solutions planning and monitoring

  2 Monthly onsite visits to resolve user issues and problems detected by System Management

      10 Hours remote user support and proactive system updates and monitoring.

Silver – R6500.00

Two site visits per month

10 hours remote support

Suitable for 7-15 users

Constant server and workstation monitoring using Enterprise System Management platform.

Daily Health Checks on environment

Proactive solutions planning and monitoring

2 Monthly onsite visits to resolve user issues and problems detected by System Management

10 Hours remote user support and proactive system updates and monitoring.

Gold – R12 000.00

Four site visit per month

25 hour remote support

Daily checks on site health

Suitable for 15-30 users

Constant server and workstation monitoring using Enterprise System  Management platform.

Daily Health Checks on environment

Proactive solutions planning and monitoring

2 Monthly onsite visits to resolve user issues and problems detected by System Management

10 Hours remote user support and proactive system updates and monitoring.